While both have merits, research leans toward improving revenue per location. Why? Because focusing on the financial health of each unit ensures operational efficiency, customer experience satisfaction, and sustainable growth. It’s about quality, not just…
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In Multi-Unit Chains – It’s Not Sales, It’s Customer Experience
Driving down any suburban center, the options to acquire burgers, t-shirts, or hire a painter overwhelm the buyer. In the world of chains and franchises, the “me-too” marketing concept of copying market leaders is prevalent….
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One Reason Why Chick-fil-A is So Successful
In a world of shrinking QSR location footprints, increasing labor costs, ghost kitchens stealing market share, and a shrinking labor pool, how can QSR chains succeed? So, why is Chick-fil-A, So Successful? I live in…
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8 Ways Tech Helps Hourly Employees Do the Right Things, At the Right Time – at Scale
Hourly employees are the backbone of the U.S. economy. They make up well over half (58 percent) of all wage and salary workers. At the same time, they are also often young. For example, 69…
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Operational Intelligence Pioneer TruOI Helps Restaurant Chains and Franchises Manage Labor Costs Better During Busy Summer Months
Troy, Mich. — TruOI helps franchise and chain CEOs gain efficiencies needed to manage high labor costs during the busy summer months and increase profitability. Franchise and chain CEOs need to effectively navigate their complex…
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